LangWitty offers data searching and text mining services and applications to automatically gather and analyze customer feedback in text format.

LangWitty Collector gathers messages related to your company and its products and services from hundreds of social media sources. Mined messages are analyzed using LangWitty Analyzer. Analyzer identifies customer’s opinions as well as topics of conversation in texts. Not only does it classify customers’ feedback and comments as positive, negative or neutral, the strength of opinions can also be identified. In addition to opinion analysis, the system recognizes subjects discussed in texts (for example customer service, products and services, prices etc.)