Natural Speech and Text Analytics (Natural Analytics) monitors and analyses from a single user interface or integrated in the ACD/CRM/ERP/DW all the communications with your customers: Telephone conversations, Youtube, Twitter, Facebook, LinkedIn, Instagram, Websites, forums, blogs, live chat, email and instant messaging (Whatsapp, Line, Telegram, …). Natural Analytics
provides metrics to assess operational efficiency and productivity of all channels: average time, agent response time, number of messages required to solve an issue, allowing to optimize and to improve the experience with clients
generates early alarms, of special treatment in the cases of social crisis with repercussions for the good image of your company.
shows the behavior, emotions expresses, age and genre of clients.
enriches your Big Data with cross data in the CRM/ERP.
