ACE platform

Provided by:
Telia Company AB

The ACE platform for contact centers is a customers interactions management system. It faciliates effective online customer meeting with a set of features from smart FAQ and chatbot to live video. Customer conversations are routed through all channels to the correct answer or to a person with the right skill. It is supported by a number of APIs that enable smooth client-side and back end integrations, as well as adapters for quick integration off the shelf. 

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