Aigent is an AI-based system that provides real-time support to call center human agents. It is based on a speech recognition system that gives it the ability to listen to and understand calls in real time. Aigent's proprietary speech recognition models are tailored to call center applications. Aigent provides guidance to agents in real time, correcting issues and taking advantage of opportunities for improvement while the customer is still on the line. Aigent uses machine learning to progressively improve the way it serves your agents and provide you with critical insights into how your organization is performing.
