The indisys Virtual Assistants provide semantic search capabilities and they can help with basic FAQs,or a full range of complex services and transactions, including, sales, pre-sales, post-sales, up-sales, cross-sales, etc. Additionally, the solution is customizable and fully integrated with pre-existing infrastructure and platforms.
Other areas, where the technology behind Virtual Assistants finds application, are the following:
often, they are used to complement the services of a human-powered Live Chat platform;
they are also used as Virtual Telephone Operators, where they improve customers service by reducing or eliminating waiting times and providing information and services in the most efficient manner;
as Virtual Tutors, they offer you all the knowledge and information of a particular domain, with the patience, flexibility and experience of those who teach out of vocation rather than obligation;
last, but not least, the same quality of service and conversational intelligence is also available in your mobile device.
Features
Non-verbal communication: The indisys Virtual Agents are endowed with a full range of facial expressions that enable them to empathize with end users.
Global platform integration: This solution can be easily integrated with your pre-existing infrastructure, as well as extended into as many channels you may need.
