Clarabridge provides customer experiences and contact center solutions using text and speech analytics. It goes beyond natural language processing (NLP), sentiment, and data categorization to measure effort, emotion, intent, and root cause analysis using both rules-based and machine learning approaches to AI. Clarabridge uses text analytics to provide a highly effective means of considering what customers are saying, taking you beyond natural language processing to a more complex, contextual understanding of comments, covering calls, emails, chats, surveys, social interactions, ratings and reviews or forums.
