Akio.cx is a call centre software which enables you to manage client conversations across all channels – voice, (management of both inbound and outbound calls), email, chat, Facebook Messenger, Twitter…- and with the Akio Analytics module, you can analyse the ‘voice of the customer’ and your e-Reputation. The Akio Analytics module on the Akio.cx platform is based on a semantic analysis engine to understand “the voice of the customer”. Based on linguistic rules and artificial intelligence, it enables quantitative and qualitative analysis of client feedback across all channels:  e-mail, chat, social media, customer surveys, forums, opinion platforms.