OWI.Analytics

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OWI.Analytics is a platform for the analysis of customer communication data. Its main fuctions include:

  • Capturing all flows in the customer relationship (telephone, emails, surveys, social media…)
  • Identifying the reasons behind queries, pain points, areas of improvement
  • Deeply analysing a specific topic
  • Providing indicators that can be integrated into all your dashboards

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The Catalogue of Services is maintained by the Service Desk of the CEF Automated Translation Platform. The service desk is funded via a contract (SMART 2016/0103) of the EU’s Connecting Europe Facility (CEF) programme.