IM.MIND is a software suite that uses artificial intelligence to run conversational Virtual Agents. IM.MIND is also a framework that assists developers, linguists, business owners, and administrators in developing, building, testing and debugging, training, deploying, managing, and reporting on Virtual Agents. Its main components are:

• MIND Framework: The framework for the deployent of Virtual Agents and the integrations with all the necessary front-end and back-end components. The Framework integrates with all sort of voice and messaging networks and manages various speech recognition and TTS services. It also comes with built-in integrations with the most common suites of CRM and Contact Center software.
• MIND Studio: A web-based environment for the creation of Virtual Agents. Capture and organize the company knowledge, create flexible conversations flows, test, iterate, control your Virtual Agent application and deploy it to any number of nodes, all from a rich drag-and-drop environment. No installation necessary – it’s all remote through your browser.
• MIND Skills: The Semantic Engine is the core of the IM.MIND system. The Engine navigates through the Skill knowledge base to identify the intent of the call based on the callers’ sentences, with flexibility to understand partial intents and ask follow-up questions or pursue a different line of inquiry if a previous orientation towards an intent becomes wrong. 
• MIND SCR (Service Control Room): The IM.MIND Controller lets you manage and deploy Virtual Agents, see and modify the flow of the interactions, access report and statistics, without going into the heavy lifting of development and training of the VA, which is better done with the Studio.