Inbenta Knowledge Management

Provided by:
Inbenta Technonologies Inc.

Inbenta Knowledge Management is an enterprise content management platform that simplifies content creation. It helps create and customize support pages with your own CSS styles, JavaScript code, fonts, and other assets. It additionally leverages usage reports and analytics to detect potential gaps in your content and discover areas of improvement. It integrates with Inbenta’s Semantic Search Engine.

Features

  • Scrapes websites, FAQs and documents to create useable knowledge that is automatically searchable, tagged and grouped
  • Automatic classification of multiple file types
  • Content editor, with full HTML support
  • Semantic clustering and discovery tools for gap analysis
  • Corporate memory, never lose or waste a conversation with a customer
  • Federated reporting
  • Knowledge base search, so you can check what your system already knows
  • Versioning of data (to easily see changes and progression)
  • Workflows and structure management tools Javascript, API and helpcentre integration
  • Multilingual with language detection

Language Coverage
Spanish; Castilian (Latin), English (Latin), German (Latin), Norwegian (Latin), Finnish (Latin), Japanese (Japanese (alias for Han + Hiragana + Katakana)), Catalan; Valencian (Latin), French (Latin), Dutch; Flemish (Latin), Swedish (Latin), Czech (Latin), Chinese , Basque (Latin), Russian (Cyrillic), Polish (Latin), Danish (Latin), Arabic (Arabic), Korean (Korean (alias for Hangul + Han)), Galician (Latin), Italian (Latin), Turkish (Latin), Romanian; Moldavian; Moldovan (Latin), Portuguese (Latin), Hungarian (Latin)
Related Services

Inbenta Search

Get Started with the service

: Contact the Provider

Support

Helpdesk: https://www.inbenta.com/en/contact/

Documentation: Report

Other
The Catalogue of Services is maintained by the Service Desk of the CEF Automated Translation Platform. The service desk is funded via a contract (SMART 2016/0103) of the EU’s Connecting Europe Facility (CEF) programme.