Etuma analyses free text comments and feedback from customers and employees and converts them to actionable insights. Analysis is fully automatic, employing NLP and AI.
It supports any type of feedback from contact center web forms to social media. Just connect the channel using real-time web interfaces (SOAP, REST) or upload to self service research data slot. It is also available as a pure API-service.
Features
Multi-language text analysis
Automatic categorization into topics
Industry-specific topic template
Topic-level sentiment analysis
Customizable and dynamic reports
Language Coverage
English
,
French
,
Italian
,
German
,
Spanish; Castilian
,
Dutch; Flemish
,
Danish
,
Norwegian
,
Swedish
,
Finnish
