OMQ develops systems for optimizing customer service processes. All customer channels can be controlled centrally, whether as support for the agents or as chatbot for the website, contact form or in the service center. OMQ can be used directly in third party systems, e.g. in ticketing systems and CRMs. The following products are based on OMQ's core technology:

• OMQ Contact: automatically generates and suggests answers to incoming requests through the website contact forms
• OMQ Help: an auto-searching help page similar to FAQ; an auto-completion function guides your customers to the right solution in real time
• OMQ chatbot: interacts with customers through chat and instant messaging
• OMQ Assist: integrated into your existing ticket system, it helps your agents in answering. When opening a ticket, the software reads the email automatically and suggests the appropriate solution. 
• OMQ Reply: automates responses to emails; recurrent requests from your customers are automatically recognized and answered by the system.