Message Intelligence is a pre-packaged software and hardware solution that can filter, classify, and route streams of messages in real time at a massive scale. For example, the solution is able to route incoming inquiries from a general email address to the appropriate department based on the content of the email. The solution can be implemented to track customer satisfaction by extracting meaningful content from incoming messages, monitor outgoing emails for compliance adherence, or filter streams of news or social media data. With Cortical.io’s approach to messaging classification, enterprises have an out-of-the-box solution for mining emails for business content and classifying them, that comes as a pre-trained appliance with standard filters. If customized filtering is needed, it can be done with a fraction of the training data, as well as much higher accuracy and efficiency compared to other models. The implementation of Cortical.io’s core NLU algorithms on Xilinx FPGA boards enables the Message Intelligence solution to handle volumes of emails that would overwhelm standard, non-accelerated classifiers. As the classifiers auto-configurate using automated machine learning, there is no need for data science or AI experts to use the appliance effectively.
Features
High-performance message filtering and routing appliance
Human-level accuracy
Exceptional throughput
Autoconfiguration: no manual tuning, fast training
Real-time processing
Available in Q1 2020
Language Coverage
English
(Latin),
Spanish; Castilian
(Latin),
German
(Latin)